In An Emergency

What to do if your concentrator fails

Firstly if you need oxygen 24 hours a day then switch to using your back up cylinder.
Ring the Customer Service Team and explain the problem.
They will ask you a series of questions to determine what the problem might be.
It is crucial that you give them as much help as you can.
They will then give you advice on how to fix the problem or if this is not possible, they will contact the Patient Service Team to arrange for one of our PSRs to visit you.
Our freephone line 0800 136 603 is staffed 24 hours a day every day of the year to respond to emergencies.

What to do if you have no oxygen supplies

If for some reason you have used all your cylinders or liquid oxygen supplies contact Vitalair on 0800 136 603 to arrange an emergency delivery. One of our Patient Service Representatives will respond within 4 hours.

If you feel unwell then it is important that you contact your doctor so that he/she can provide guidance.

If your oxygen needs change or you need expert medical advice on using your oxygen then where possible you should contact your Respiratory Nurse Specialist.